Legal
Privacy Policy
Effective date: 10 June 2026 · Website: 5xmedia.uk
1. Who We Are
5X Media operates the website 5xmedia.uk and provides social media, content, paid advertising, branding, influencer marketing, and growth strategy services. For privacy questions, contact hello@5xmedia.uk.
2. Personal Data We Collect
We may collect your name, company name, email address, phone number, website URL, budget range, message content, role application details, payment reference information, and information you voluntarily provide through forms, calls, email, or client onboarding.
3. How We Use Personal Data
We use personal data to respond to enquiries, provide proposals, deliver services, manage client relationships, process deposits, improve website performance, recruit team members, send relevant business communications, and meet legal or accounting obligations.
4. Lawful Bases
We process personal data where it is necessary for pre-contract or contract activity, where we have a legitimate interest in running and improving our agency, where we need to comply with legal obligations, or where you have given consent for a specific use.
5. Cookies and Analytics
We may use essential cookies, analytics tools, advertising pixels, and similar technologies to understand website usage and improve marketing performance. Non-essential cookies should be managed in accordance with our Cookie Policy and any consent tools implemented on the website.
6. Payments
Deposit payments may be processed through Paystack. Payment card details are handled by the payment provider and are not stored by 5X Media. We may store payment references, invoice details, and client contact information for accounting and service administration.
7. Sharing Data
We may share personal data with service providers that help us operate the website, manage forms, process payments, deliver marketing services, provide analytics, host files, communicate with clients, or meet legal obligations. We do not sell personal data.
8. International Transfers
Some service providers may process data outside the UK or European Economic Area. Where required, we rely on appropriate safeguards such as adequacy regulations, standard contractual clauses, or provider data protection terms.
9. Data Retention
We keep personal data only for as long as necessary for the purpose it was collected, including service delivery, legal, accounting, dispute, and operational requirements. Enquiry and marketing data is reviewed periodically.
10. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, objection to processing, or withdrawal of consent. You may also complain to the UK Information Commissioner's Office if you believe your data rights have been breached.
11. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. No online service can guarantee absolute security.
12. Updates
We may update this Privacy Policy to reflect legal, operational, or service changes. The latest version will be published on this page.